Customer Support Representative - escalations (Pittsburgh, PA)

Lumen Clear Telecom Group is a telecommunications provider in Pittsburgh focused on reliable home and business connections. We are hiring a Customer Support Representative to take on escalations. Technicians and office staff share information daily. What you will do • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with billing accounts. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Pittsburgh, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.