Customer Support Representative - escalations (Pittsburgh, PA)

Westbrook Hollow Telecom is a telecommunications provider in Pittsburgh focused on reliable home and business connections. We are hiring a Customer Support Representative to take on escalations. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including service installations, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with service installations. Working arrangement • Full-time, Monday to Friday. • On site in Pittsburgh. • We will tell you what to expect at each step of the hiring process.