Customer Support Representative - escalations (Pittsburgh, PA)

Clearpath Meadow Markets Group is a Pittsburgh retailer with stores, a distribution centre and online ordering. We are hiring a Customer Support Representative to take on escalations. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including online orders, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with online orders. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Pittsburgh. • We reply to every applicant.