Customer Support Representative - escalations (Phoenix, AZ)

Clearpath Oak Facilities looks after properties across the Phoenix region, and we need a Customer Support Representative to lead our escalations. Bilingual teams are common. What you will do • Resolve billing and account issues, including safety inspections, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with safety inspections. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Phoenix. • Applications are reviewed on a rolling basis.