Customer Support Representative - escalations (Phoenix, AZ)

Bright Harbor Arts Center Group runs a venue and education programmes in Phoenix, and we need a Customer Support Representative to lead our escalations. Everyone pitches in on show days. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including event logistics, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with event logistics. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Phoenix. • We will tell you what to expect at each step of the hiring process.