Customer Support Representative - escalations (Phoenix, AZ)

We are growing our team at Clearpath Forge Banking Services and adding a Customer Support Representative whose main responsibility will be escalations. We keep decisions close to customers and expect people to explain things plainly. What you will do • Resolve billing and account issues, including fraud alerts, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with fraud alerts. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Phoenix. • We reply to every applicant.