Customer Support Representative - escalations (Phoenix, AZ)

We are growing our team at Stonegate Cobalt Auto Group and adding a Customer Support Representative whose main responsibility will be escalations. Customers come back because we explain what they need and what they do not. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including parts orders, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with parts orders. Working arrangement • Full-time, Monday to Friday. • On site in Phoenix. • Applications are reviewed on a rolling basis.