Customer Support Representative - escalations (Philadelphia, PA)

We are growing our team at Northwind Sparrow Environmental Services and adding a Customer Support Representative whose main responsibility will be escalations. You would join a small organisation of about 121 people based in Philadelphia. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including landfill records, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with landfill records. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Philadelphia. • We will tell you what to expect at each step of the hiring process.