Customer Support Representative - escalations (Philadelphia, PA)

Nova Amber Insurance Group is looking for a Customer Support Representative. The job centres on escalations for premium billing, and it would suit someone who likes steady, practical work. You would join a small organisation of about 150 people based in Philadelphia. What you will do • Resolve billing and account issues, including premium billing, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with premium billing. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Philadelphia. • We reply to every applicant.