Customer Support Representative - escalations (Orlando, FL)

Westbrook Amber Insurance is an insurance company in Orlando with claims and service teams. We are hiring a Customer Support Representative to take on escalations. We care about how people feel on the worst day of their year. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including catastrophe response, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with catastrophe response. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Orlando. • We will tell you what to expect at each step of the hiring process.