Customer Support Representative - escalations (Orlando, FL)

Bluepeak Field Markets is looking for a Customer Support Representative. The job centres on escalations for online orders, and it would suit someone who likes steady, practical work. You would join a small organisation of about 45 people based in Orlando. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including online orders, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with online orders. • Bilingual English and Spanish. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Orlando, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.