Customer Support Representative - escalations (Orlando, FL)

We are growing our team at Amberfield Mill Freight and adding a Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of about 809 people based in Orlando. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including loads and lanes, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with loads and lanes. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Orlando. • We reply to every applicant.