Customer Support Representative - escalations (Orlando, FL)

We are growing our team at Greenridge Umber Foods and adding a Customer Support Representative whose main responsibility will be escalations. Shifts are steady and overtime is planned. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including production batches, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with production batches. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Orlando, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.