Customer Support Representative - escalations (Omaha, NE)

We are growing our team at Clearpath Orchard Banking Services and adding a Customer Support Representative whose main responsibility will be escalations. You would join a small organisation of about 41 people based in Omaha. What you will do • Resolve billing and account issues, including fraud alerts, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with fraud alerts. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Omaha, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.