Customer Support Representative - escalations (Omaha, NE)

Cedar Sable Press prints books, catalogues and packaging from its Omaha plant, and we need a Customer Support Representative to lead our escalations. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including print quotes, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with print quotes. Working arrangement • Full-time, Monday to Friday. • On site in Omaha. • We reply to every applicant.