Customer Support Representative - escalations (Omaha, NE)

We are growing our team at Greenridge Lakeside Transit Planning and adding a Customer Support Representative whose main responsibility will be escalations. You would join a small organisation of about 165 people based in Omaha. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including survey data, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with survey data. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Omaha. • Applications are reviewed on a rolling basis.