Customer Support Representative - escalations (Omaha, NE)

Harborlight Pike Water Authority is a public water utility serving the Omaha area, and we need a Customer Support Representative to lead our escalations. Our work is invisible when it goes well, and we are proud of that. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including pipe repairs, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with pipe repairs. Working arrangement • Full-time, Monday to Friday. • On site in Omaha. • We will tell you what to expect at each step of the hiring process.