Customer Support Representative - escalations (Omaha, NE)

We are growing our team at Highbridge Cobalt Auto Group and adding a Customer Support Representative whose main responsibility will be escalations. You would join a small organisation of about 43 people based in Omaha. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including warranty claims, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with warranty claims. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Omaha. • We reply to every applicant.