Customer Support Representative - escalations (Omaha, NE)

Bluepeak Haven Property Management manages apartment communities around Omaha, and we need a Customer Support Representative to lead our escalations. You would join a large organisation of more than 1,000 people based in Omaha. What you will do • Resolve billing and account issues, including lease renewals, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with lease renewals. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Omaha. • Applications are reviewed on a rolling basis.