Customer Support Representative - escalations (Omaha, NE)

We are growing our team at Greenridge Meadow Medical and adding a Customer Support Representative whose main responsibility will be escalations. Engineers and clinicians sit at the same table. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including regulatory submissions, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with regulatory submissions. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Omaha. • We reply to every applicant.