Customer Support Representative - escalations (Omaha, NE)

Bright Ridge Medical is a Omaha company producing monitoring and surgical equipment, and we need a Customer Support Representative to lead our escalations. Patient safety shapes every decision. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including device records, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with device records. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Omaha. • We reply to every applicant.