Customer Support Representative - escalations (Omaha, NE)

Silverline Granite Property Management Group looks after rental homes across the Omaha area. We are hiring a Customer Support Representative to take on escalations. Residents are neighbours, not numbers. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including maintenance requests, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with maintenance requests. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Omaha. • We reply to every applicant.