Customer Support Representative - escalations (Oklahoma City, OK)

Bluepeak Forge Telecom builds and runs fibre and wireless networks in the Oklahoma City area. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of about 892 people based in Oklahoma City. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including field visits, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with field visits. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Oklahoma City, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.