Customer Support Representative - escalations (Oklahoma City, OK)

Lumen Nest Housing Group provides affordable homes and support services around Oklahoma City, and we need a Customer Support Representative to lead our escalations. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including maintenance stores, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with maintenance stores. • Bilingual English and Spanish. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Oklahoma City, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.