Customer Support Representative - escalations (Oklahoma City, OK)

Lumen Forge Transit Planning is looking for a Customer Support Representative. The job centres on escalations for service alerts, and it would suit someone who likes steady, practical work. You would join a small organisation of about 62 people based in Oklahoma City. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including service alerts, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with service alerts. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Oklahoma City. • We reply to every applicant.