Customer Support Representative - escalations (Oakland, CA)

Clearpath West Energy Group is looking for a Customer Support Representative. The job centres on escalations for billing disputes, and it would suit someone who likes steady, practical work. You would join a small organisation of about 93 people based in Oakland. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including billing disputes, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with billing disputes. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Oakland, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.