Customer Support Representative - escalations (Oakland, CA)

Lumen Willow Financial Group is looking for a Customer Support Representative. The job centres on escalations for payment disputes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including payment disputes, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with payment disputes. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Oakland. • We reply to every applicant.