Customer Support Representative - escalations (Oakland, CA)

Clearpath Rowan Energy is looking for a Customer Support Representative. The job centres on escalations for hardship programmes, and it would suit someone who likes steady, practical work. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including hardship programmes, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with hardship programmes. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Oakland, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.