Customer Support Representative - escalations (Oakland, CA)

We are growing our team at Westbrook Timber Medical and adding a Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of about 664 people based in Oakland. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including production lots, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with production lots. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Oakland. • We reply to every applicant.