Customer Support Representative - escalations (Oakland, CA)

We are growing our team at Amberfield Keystone Environmental Services and adding a Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of about 738 people based in Oakland. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including collection routes, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with collection routes. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Oakland. • We will tell you what to expect at each step of the hiring process.