Customer Support Representative - escalations (Oakland, CA)

Clearpath North Insurance Group is looking for a Customer Support Representative. The job centres on escalations for catastrophe response, and it would suit someone who likes steady, practical work. We care about how people feel on the worst day of their year. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including catastrophe response, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with catastrophe response. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Oakland. • We reply to every applicant.