Customer Support Representative - escalations (New Orleans, LA)

Northwind Forge Banking Services Group is a community-focused bank in New Orleans serving households and small businesses, and we need a Customer Support Representative to lead our escalations. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including branch operations, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with branch operations. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in New Orleans, with some flexibility after the first few months. • We reply to every applicant.