Customer Support Representative - escalations (New Orleans, LA)

We are growing our team at Silverline Sable Manufacturing Partners and adding a Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of more than 1,000 people based in New Orleans. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including machine downtime, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with machine downtime. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in New Orleans. • We will tell you what to expect at each step of the hiring process.