Customer Support Representative - escalations (New Orleans, LA)

Northwind Forge Banking Services Group is a community-focused bank in New Orleans serving households and small businesses. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of about 678 people based in New Orleans. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including card disputes, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with card disputes. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in New Orleans. • We will tell you what to expect at each step of the hiring process.