Customer Support Representative - escalations (New Orleans, LA)

Lumen Ashton Inspection Services tests and certifies buildings, pipelines and equipment around New Orleans, and we need a Customer Support Representative to lead our escalations. Training and certification are paid for. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including field inspections, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with field inspections. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in New Orleans. • We will tell you what to expect at each step of the hiring process.