Customer Support Representative - escalations (New Orleans, LA)

We are growing our team at Greenridge Sparrow Foods and adding a Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of more than 1,000 people based in New Orleans. What you will do • Resolve billing and account issues, including production batches, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with production batches. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in New Orleans. • Applications are reviewed on a rolling basis.