Customer Support Representative - escalations (New Orleans, LA)

We are growing our team at Bright Umber Inspection Services and adding a Customer Support Representative whose main responsibility will be escalations. Training and certification are paid for. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including scheduling, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with scheduling. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in New Orleans. • We reply to every applicant.