Customer Support Representative - escalations (Nashville, TN)

Redstone Cross Facilities looks after properties across the Nashville region, and we need a Customer Support Representative to lead our escalations. Clear communication between supervisors and crews matters. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including cleaning schedules, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with cleaning schedules. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Nashville. • We reply to every applicant.