Customer Support Representative - escalations (Nashville, TN)

Stonegate Umber Hospitality Group runs guest-focused properties across the Nashville area. We are hiring a Customer Support Representative to take on escalations. We work weekends and holidays and we make it fun. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including group events, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with group events. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Nashville. • We reply to every applicant.