Customer Support Representative - escalations (Nashville, TN)

Bright Iron Insurance is looking for a Customer Support Representative. The job centres on escalations for customer complaints, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including customer complaints, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with customer complaints. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Nashville. • We reply to every applicant.