Customer Support Representative - escalations (Nashville, TN)

We are growing our team at Bluepeak Iron Auto Group and adding a Customer Support Representative whose main responsibility will be escalations. You would join a small organisation of about 39 people based in Nashville. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including supplier deliveries, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with supplier deliveries. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Nashville, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.