Customer Support Representative - escalations (Nashville, TN)

Harborlight Pine Markets operates grocery and general-merchandise stores around Nashville, and we need a Customer Support Representative to lead our escalations. Managers started on the floor. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including store inventory, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with store inventory. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Nashville. • We reply to every applicant.