Customer Support Representative - escalations (Nashville, TN)

Summit Linden Legal Group is a Nashville practice with attorneys, paralegals and client-service staff. We are hiring a Customer Support Representative to take on escalations. We are a close group and share the work. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including document review, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with document review. Working arrangement • Full-time, Monday to Friday. • On site in Nashville. • We will tell you what to expect at each step of the hiring process.