Customer Support Representative - escalations (Nashville, TN)

Ironwood Amber Auto Group is looking for a Customer Support Representative. The job centres on escalations for warranty claims, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including warranty claims, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with warranty claims. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Nashville, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.