Customer Support Representative - escalations (Nashville, TN)

Fernwood Amber Property Management Group is looking for a Customer Support Representative. The job centres on escalations for maintenance requests, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Nashville. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including maintenance requests, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with maintenance requests. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Nashville, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.