Customer Support Representative - escalations (Minneapolis, MN)

We are growing our team at Redstone Timber Auto Group and adding a Customer Support Representative whose main responsibility will be escalations. Customers come back because we explain what they need and what they do not. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including customer estimates, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with customer estimates. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Minneapolis. • Applications are reviewed on a rolling basis.