Customer Support Representative - escalations (Minneapolis, MN)

Ironwood Lantern Auto Group serves drivers and dealerships across the Minneapolis region. We are hiring a Customer Support Representative to take on escalations. Service hours are steady. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including parts orders, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with parts orders. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Minneapolis. • We reply to every applicant.