Customer Support Representative - escalations (Minneapolis, MN)

Northwind Bright Water Authority is looking for a Customer Support Representative. The job centres on escalations for treatment plant data, and it would suit someone who likes steady, practical work. Crews and office staff work closely together. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including treatment plant data, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with treatment plant data. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Minneapolis, with some flexibility after the first few months. • We reply to every applicant.