Customer Support Representative - escalations (Minneapolis, MN)

We are growing our team at Harborlight Yarrow Civic Services and adding a Customer Support Representative whose main responsibility will be escalations. You would join a small organisation of about 187 people based in Minneapolis. What you will do • Resolve billing and account issues, including permits, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with permits. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Minneapolis, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.