Customer Support Representative - escalations (Minneapolis, MN)

We are growing our team at Redstone Linden Inspection Services and adding a Customer Support Representative whose main responsibility will be escalations. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including test reports, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with test reports. Working arrangement • Full-time, with a steady weekday schedule. • On site in Minneapolis. • Applications are reviewed on a rolling basis.